Utility Billing Division

Mission Statement

To provide the best customer service possible in a friendly and courteous manner.  Ensure that statements are mailed in a timely
manner and continually look for ways to improve the level of services provided our customers.

Services Provided

UTILITY BILLS & PAYMENTS - A combined water, sewer and stormwater statement is mailed to customers by the last working day of the month.  Bills are due on the 20th of the month.  Payment extensions may be granted on a limited basis prior to the disconnect date, however customers may make advance payments on their account during the billing cycle as long as the balance is paid in full by the due date.

Payments may be made by card, cash, check, or by direct draft from a checking or savings account (ACH).  Payments must be mailed or delivered to our office located at 2007 NE Kresky. Payments made after hours can be deposited at our two drop box locations 1321 S. Market Blvd and 2007 NE Kresky Ave., which will be collected and processed at 8:00 am the next business day. Credit card payments may be made through Civic Pay website, to visit click HERE. Please call (360) 748-6664 for additional information on our ACH and credit card options.

DELINQUENCY NOTICES - Utility bills not received in office by closing of business on 20th of the month will be assessed a 10% late fee and a delinquent notice mailed. Delinquent payments must be received within 7 days to prevent service interruption and the addition of a $25.00 shut off fee.

NOTICE OF NEW RATES AND BILLING CHANGES

The City of Chehalis is dedicated to maintaining and enhancing our vital water, sewer and stormwater infrastructure. To ensure the continued reliability and service quality, the City Council has approved rate increases for water, sewer, and stormwater utilities effective April 1, 2025.

As a courtesy, we want to inform you that your utility bill arriving around June 1st, covering April's usage, will reflect these new rates. In addition to the rate adjustment, the City Council has approved a transition from bi-monthly to monthly billing. Beginning May 1, 2025, customers will receive bills on a monthly basis.

Additionally, we are pleased to introduce paperless billing. Beginning in May 2025, we will be offering a convenient and environmentally friendly option for customers.

Important Q & A and rate charts PDF's are listed below.
 

NEW ACCOUNT DOCUMENTATION

New Account set up location: 2007 NE Kresky Ave

Tenants:           Rental Agreement
                                $200 Deposit
                                Picture ID

Owners:           Proof of Purchase/Resale Excise Tax form affidavit
                                $200 Deposit
                                Picture ID

Commercial:    Proof of Purchase/Lease Agreement
                                $200 Deposit
                                Picture ID

Garbage Service:  LeMay, Inc.
                                     (360) 736-4769

Garbage service is a requirement for customers within the city limits.

Utility Tax:

The City of Chehalis is required to disclose the fee or tax collected and charged on the gross revenue of City owned and operated utilities (RCW 35.92.460). The amount billed includes a fee or tax up to the stated percent (%) of the total gross income from such business as follows: