Utility Customer Service Representative 1

The City of Chehalis Public Works Department is hiring a Utility Customer Service Representative 1 who performs routine clerical, administrative and data processing work in the billing and collection of water, sewer and storm drain utility charges. 

This is a Teamsters represented, full time, in-person position with a 2023 salary range of $41,700 to $50,688 annually, plus benefits.  Benefits include medical insurance with a 2023 premium split of 95% City / 5% Employee, plus free Dental, Vision, and Life.  

Some duties of this position include:

Responsible for maintaining utility account records and verifying their accuracy.  Requires ability to work under pressure and with frequent interruptions.

Obtains and maintains proficiency in city’s utility billing system.

Sets up and processes new accounts into computer.

Processes final bills and corresponding reports.  Pursues collection of final bills.

Interacts with customers in person or by phone to resolve issues related to utility billings or services and responds to complaints.  Refers more complex or technical issues to the Utility Customer Service Representative II and/or Public Works Office Manager.  Customers may, on occasion, be upset and confrontational. 

Please see the attached job description for a more detailed account of the duties and responsibilities of this position. 

To Apply:

Submit your resume and cover letter prior to July 28, 2023 to: 

City of Chehalis Human Resources
Glenn Schaffer
350 N. Market Blvd.
Chehalis, WA 98532
gschaffer@ci.chehalis.wa.us